Cloud based CRMs (Dynamics CRM v.s. Salesforce) -Part 1

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Salesforce and Microsoft Dynamics CRM are currently the two leading CRM systems in the market. Many people spend a lot of time trying to decide which of these two CRM solutions have the edge & what should we choose as an organization.
We have seen Salesforce as CRm market leader and now Dynamics CRM is giving neck to neck competition. In this post, I am trying to summarize all the aspects of MS CRM and Salesforce for different stakeholders & I believe it would give better comparative knowledge. Implementers, Administrators, Business Analysts, Technical developers as well as end users have would get sufficient insight with deep comparisons.

CRM User Interface and Navigation
User interface of Microsoft CRM older version were based windows designing sense. Microsoft Dynamics CRM 2011 updated with the new ribbon interface just like office 2010 interface within the browser in order to give users a common experience across familiar Windows products and CRM.
In 2013 Microsoft decided to give a new look i.e. tiled look also known as Windows modern UI all its application. We see this decision in latest version i.e. CRM 2013 is updated and its UI has been “Tiled”. 
Salesforce was designed and developed as a web application from day one. Keeping the browser based users in mind the design and experience with in salesforce.com is not change drastically as done my Microsoft. Microsoft CRM 2013 provides auto update feature of form that some time saves unwanted data and I have seen user complaining about it. Whereas salesforce has been keeping itself away from such changes and keeping itself to basics.

Browser and Device Support
Microsoft had made a decision to only support its native IE browser but with the time as other browsers grown in market and Microsoft had to revert its decision to support other leading browsers like Chrome and Firefox. MS CRM is still need to improve in this area as they are still struggling to support all platforms & it has been observed that sometime IE doesn’t support a feature and Chrome supports it. A small example can be provided here when we sign up for the CRM trial version the country and currency drop down behaves weird.
As salesforve.com is not coming from browser provider and it did not have its own browser and therefore based the application’s browser support on customer preferences. This extension gave salesforce.com a competitive advantage over Dynamics CRM when Dynamics CRM was supported by IE only.

I will be publishing the next part of it soon with more insights. I hope you liked the information. Please feel free to send me the feedback.

Happy Learning :)

Thanks,
Javed Nehal Jamali

Comments

  1. UnknownJuly 30, 2015 at 2:39 PM

    With cloud computing, you eliminate those headaches because you’re not managing hardware and software—that’s the responsibility of an experienced vendor like salesforce.com. The shared infrastructure means it works like a utility: You only pay for what you need, upgrades are automatic, and scaling up or down is easy. Thanks for sharing this.

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  2. UnknownNovember 15, 2015 at 1:12 PM

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  3. AnonymousMarch 25, 2016 at 3:41 PM

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  4. SuseelaJuly 28, 2016 at 2:27 PM

    All are saying the same thing repeatedly, but in your blog I had a chance to get some useful and unique information, I love your writing style very much, I would like to suggest your blog in my dude circle, so keep on updates.


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  5. Rajendra SinghMarch 8, 2018 at 5:48 PM

    I would like to thank you sharing excellent article,CRM is very helpful for me.

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